What is Reputation Management?
Reputation management is the process of monitoring and responding to what people are saying about you online. It's also the process of making you look better on the Internet.
Every day, millions of people use the Internet and its various online directories—such as Google Local, Yahoo Local, Yellowpages.com, and Citysearch—to find local businesses, services, and professionals. These potential buyers make a decision of who to go to based off of:
- Who appears first in the search results
- Who has the highest star ratings
- Who has the best customer reviews
With these online directories, anyone can go online and leave feedback (even your competitors). Customers that have a negative experience are more likely to write things about you than customers who have a positive experience.
All of these ratings and reviews are then copied across hundreds of different directories and preserved indefinitely.
If your business gets too much negative reviews or consistent low star ratings, it can deter potential customers from using your goods/services. Customers will turn to businesses that have higher ratings and better reviews.
What We Do
Mr. Good Name helps you improve your online reputation by contacting your loyal customers and asking them to go online. We also respond to negative reviews so as to show the online community that you do care what they're saying about you.
By doing this, we improve your reputation in an honest, organic way that will make you and your business look as good online as it doesin real life.
Ready to take the next step? Call Mr. Good Name at 440-249-7717 or email Sales@MrGoodName.com.